Professional, Caring, Respectful, Responsive, Collaborative, Accountable, Ethical

Management Team

Ron McLeod Chief Executive Officer Ron McLeod has been at the helm of GVCSS since its origins in 1972 when he co-founded a small agency in Kitsilano called KIND (Kitsilano Inter-Neighbourhood Development), which later emerged as GVCSS in 1986. Since its inception, Ron has led GVCSS through many changes and challenges, to its current state as the largest non-profit provider of home support in the province. Ron is known as a progressive, action-oriented executive with an extensive background in developing community, transportation and health programs throughout the Lower Mainland. He is experienced at working with diverse community groups in addition to managing a complex and dynamic community health organization. Ron’s educational background includes studies in Public Sector Management, Public Administration and Economics and Business Administration at the University of Victoria, Simon Fraser University and the University of British Columbia.	Robin Turnill Chief Operating Officer As COO, Robin is responsible for overseeing the operations of the Agency and supporting CEO Ron McLeod in providing leadership to the senior management team. She also provides assistance to the CEO in the planning, directing, controlling and monitoring of the overall delivery of organization-wide programs and services. Prior to her role as COO, Robin was an Instructor in the School of Business at Kwantlen Polytechnic, primarily in Human Resources and Labour Relations. During her tenure as an Instructor, Robin regularly provided consulting services to GVCSS, and other organizations. Before joining Kwantlen, Robin was the former Director of Human Resources for GVCSS. She possesses 10 years of management experience in both the public and private sector. She holds a Masters Degree in Human Resources Management, a Postgraduate Diploma in Human Resources Management, a Bachelor of Arts Degree in Psychology, and a Certified Human Resources Professional designation (CHRP).
Karen Foster, Director, Human Resources Karen Foster is the Human Resources Director for Greater Vancouver Community Services Society. She has been with the Human Resources Department since 2004. Prior to working for the Society Karen held Human Resources positions for other public sector employers as well as in the municipal government environment. She holds a Bachelor of Arts in Psychology from UBC, and an Honours Diploma in Human Resources Management. In addition, Karen holds a Certified Human Resources Professional (CHRP) designation.	Diana Hill, Director, Home Support Services Diana Hill has been a Director at GVCSS since 2005, during which time she successfully managed the implementation of performance-based funding for Home Support. She currently oversees a staff of over 400 Community Health Workers, 12 Supervisors/Schedulers, five Nurses and a Program Coordinator, and manages a complex 25 million dollar budget. Diana brings over 10 years of diverse management experience to her role, having worked in both the public and private sector. Dedicated to the mission and values of GVCSS, Diana works tirelessly to ensure a high quality of client satisfaction and to develop and maintain a good working relationship with the funding authority. Prior to working at GVCSS, Diana held management positions at ParaMed Home Health for the New Westminster and Prince George offices, and The Home Depot in Port Coquitlam. Her academic background includes a Bachelor of Education and a Post-Diploma in Education of the Deaf from the University of British Columbia, and a Post-Diploma in Human Resources Management from the British Columbia Institute of Technology.
Melanie Mendonca, Director, Community Living Melanie has been part of the GVCSS team since 1992. Beginning as a Community Living worker, she has held progressively senior roles with the agency, as a program supervisor, program coordinator, acting director and now director of the Community Living program, overseeing the agency’s six group homes which provide specialized care and supervision for individuals with profound physical and developmental disabilities. Her close relationship with her nephew who lives with a developmental delay, cerebral palsy, has offered Melanie personal experience in the needs and experiences of families. Melanie holds a Bachelor of Criminology degree, and certificates in Leadership, Management for Residential Settings, Developmental Disabilities Mental Health, and Sign Language (level two.) Melanie has previously worked as a lifeguard and swim teacher.	Diane Raniseth, Executive Coordinator Diane has been with GVCSS since 1993 when she was hired as the Executive Assistant to CEO Ron McLeod and liaison for the Board of Directors. Also responsible for administrative functions in the office, Diane has coordinated projects with GVCSS in such areas as facilities management, event planning, web-site development, and capital replacement purchases. Before joining GVCSS, Diane worked in other senior secretarial and administrative positions which included the supervision of the office administrative support team at the Justice Institute of BC - Fire Academy Division; and at the Canadian Red Cross in the Safety and Emergency Department. Prior to joining GVCSS, Diane held an interim position as Technical Coordinator with the BC Festival of the Arts. Her educational background includes the Bachelor of Secretarial Arts program at St. Francis Xavier University and a certificate in Life Skills Coach Training through Life Management Institute.
Shane Holland, MBA, CMA Chief Financial Officer Shane Holland joined GVCSS as Chief Financial Officer in early 2011. As CFO, Shane is a key member of the GVCSS leadership team and is responsible for directing and controlling the Society’s financial operations. Shane’s professional background includes consulting, strategic planning and business development with various government agencies and other organizations. Prior to joining GVCSS, Shane was a senior member of the finance team at VANOC. Shane has an MBA from Queen’s University and is designated as a Certified Management Accountant.	Isabel Sum Director, Home Support Operations Isabel Sum is the newest addition to GVCSS’ management team, having joined the team in May 2011. She has assumed the role of Director of Home Support Operations. Isabel has worked in the home support industry for 13 years; 8 of which were at a management level. Her previous company, Community Home Support Services Association, merged with a national company however, Isabel wanted to work for a local community agency and therefore looked to joining GVCSS. Isabel holds a Bachelor of Arts Degree in Psychology and a Masters Degree in Counseling. As GVCSS’ home support department has significantly expanded in size after securing a 10 year contract with Vancouver Coastal Health, Isabel will focus her attention on maximizing efficiency and effectiveness of the home support operations. Her primary role is to ensure GVCSS meets the performance metrics set by the funding authority. Other responsibilities include preparing statistical reports; working closely with the finance department to ensure accurate billings and timely collections; and overseeing technology related issues that impact the home support program.